This year’s edition of the Special Thanks And Recognition (STAR) Awards presentation ceremony took place on Thursday 27th February at the Westin Dragonara Resort, St Julian’s. Organised for the fifteenth consecutive year by the Malta Tourism Authority, this annual event recognises exceptional service and hospitality by the people who work in the tourism industry.
The Hon Julia Farrugia Portelli had barely settled in her new role as Minister for Tourism and Consumer Protection when she was faced with dealing with the COVID-19 crisis. In an exclusive interview with Horeca Magazine, the Hon Minister shares her experience in the first few months in her new role and the challenges the local tourism industry is currently facing.
Crisis Management: Preparing Your Hotel for Coronavirus (COVID-19)
Crisis Management is a critical component of any successful digital strategy. During times of crisis, hotels need to thoughtfully and swiftly develop a prevention plan, communicate to employees and guests, and make critical shifts to revenue management and digital strategies to ensure success.