A fresh approach to quality management and strategy for modern and dynamic businesses that want to achieve sustainable growth. Quality & Strategy must be at the heart of every business in today’s highly competitive and fast-paced environment. These values have to go hand in hand in order to achieve effective and satisfactory results.
What are the major trends and concepts which will affect hospitality in the next ten years? Tourism Consultant Joseph Galea shares his thoughts in this feature which was prepared before the COVID-19 pandemic but the importance of issues like customer engagement and paying more than lip service to the issue of sustainability, both during and after this pandemic, is stronger than ever.