DenisLYoung

June 3, 2025

The Customer is Always Right – Or Are They ?

From genuine complaints to review blackmail, Denis Jin Young L shares insight on how to handle this changing trend.
January 4, 2025

Beyond Balance: Why Horeca Needs Work-Life Satisfaction, Not Just Work-Life Balance

In Malta’s bustling hospitality industry - hotels, restaurants, and cafés (HoReCa) - the idea of “work-life balance” often feels out of reach. With long shifts, unpredictable hours, and a fast-paced environment, carving out time for family, hobbies, and personal health can be tricky.
October 8, 2024

The Art of Explaining

Imagine this: a large group of passengers finds out late at night that their flight won't be leaving until the next day. The hotel staff quickly becomes aware of the situation due to the influx of weary and frustrated guests.
July 3, 2024

Wanted: Emotional Intelligence

Imagine this: a large group of passengers finds out late at night that their flight won't be leaving until the next day. The hotel staff quickly becomes aware of the situation due to the influx of weary and frustrated guests.