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July 31, 2023Robyn Pratt, the General Manager of The Phoenicia, brings a unique perspective and a wealth of experience to her role as a woman in a leadership position within the hospitality industry.
With an impressive career spanning 45 years, Pratt shares her insights, challenges, and strategies for success in this exclusive interview.
Pratt's approach to leadership is grounded in the belief that "we get what we give," a principle she lives by both personally and professionally. "It is the way I lead my team and the ethos I wish my management team to adopt in leading theirs," she affirms. Her mindset, shaped by influential mentors and hospitality greats throughout her career, transcends gender boundaries and emphasises the importance of excellence in all endeavours.
Gender equality and diversity are essential topics in today's workplace, and Pratt is a firm advocate for the best person for the job, regardless of gender. She instils in her team the philosophy of being the best version of themselves at all times. Pratt acknowledges the sacrifices required for women in leadership positions, noting that the industry needs to nurture and support passionate women in senior management roles.
The Phoenicia Malta is renowned for its luxurious reputation, steeped in tradition and heritage. Pratt successfully strikes a balance between honouring the hotel's history and introducing contemporary elements to cater to a diverse range of guests.
"We are endeavouring to be true to who we are," Pratt explains, "but mindful that we have guests paying a lot of money, so comfort and quality must be important as well." She emphasises the importance of identifying those little details that enhance the guest experience, showcasing the hotel's commitment to excellence.
Throughout her illustrious career, Pratt has faced her share of challenges as a woman in the hospitality industry. In the early stages of her journey, she encountered scepticism about a woman's ability to be a General Manager or progress in her career. However, she firmly believes that her attitude, mindset, and dedication to being the best she can be have propelled her forward.
Pratt emphasises the importance of continuous learning, acknowledging the invaluable contributions of her outstanding leaders and teams throughout her career.
Engaging with the local community and supporting social causes is a significant aspect of The Phoenicia's ethos. Pratt highlights the hotel's multicultural workforce and its commitment to helping employees, both female and male, who are away from their homelands.
The hotel has also provided employment opportunities for women from Ukraine, supported Breast Cancer Awareness Month through fundraising events, and contributed to various local charitable initiatives.
Pratt acknowledges the power of mentorship and networking in professional growth. She attributes her success to her first Director of Human Resources, who advised her to gain experience in multiple departments before becoming a General Manager.
This advice shaped her journey and instilled a deep appreciation for the diverse aspects of running a hotel. Pratt continues to mentor young women and shares her mantra of "Be the Best You Can Be," knowing that this philosophy will guide them on their path to success.
Robyn Pratt's story exemplifies the strength, determination, and dedication required to excel as a woman in leadership within the hospitality industry.
Her unwavering commitment to excellence, inclusivity, and community engagement sets an inspiring example for aspiring leaders and underscores the immense value of gender equality and diversity within the workplace.
