The next step is usually trial by social media. The duo
prides itself on being very hands-on in this regard,
personally curating the content and monitoring
feedback.
“If a new entry receives lukewarm feedback, then
maybe it’s not the hit we thought it would be,” he says.
“However, the positioning on the menu also makes a
difference. There was a particularly filling vegan dish
we introduced, listed towards the bottom. No-one was
interested. Then we changed its positioning and the
orders started flying.”
Both Glenn and Kurt agree, however, that the starting
point is always to “make it different”.
“Sure, we can offer classics. But our first thought will be:
how can we give it a good twist. Take our Torri Tarja.
Tarja (fine spaghetti) is a huge favourite locally, and
few restaurants offer it. Even so, our approach and
presentation is totally different from what you’d expect,”
Glenn says.
Another priority is making sure everyone feels included. This means offering a solid selection of vegan and gluten-free dishes on the menu - and, of course, even here the idea is to steer away from the obvious. The most unusual ingredient on the menu, which is the mysterious Pinky Promise Sauce, is a case in point.
“Hollandaise sauce is ubiquitous at brunch spots, and we wanted to replace it without something that even vegans and coeliacs could enjoy. The result is this bold pink sauce that is achieved without any food colouring. The colour was completely random, and of course the ingredient is secret,” Kurt says with a grin.
Given all this, it’s hardly a surprise to learn that Elephant Shoe’s signature feeling is that of offering a “safe space”, to use Kurt’s and Glenn’s own words. Safe, at least where the front of house is concerned, because behind-the-scenes both believe that it’s all about taking risks.
“It’s important to take risks in this business. Our mantra is that if it tastes good and looks good, we’ll probably risk it.”