Merola, a Legacy of Consistency, Functionality and Passion
Nature-Based Tourism in Malta
October 12, 2024
The Dolphinfish Industry in Malta: A Nutritional Treasure
October 15, 2024Merola, a distinguished name in the hospitality industry, is a third-generation family business with a rich legacy of 75 years, including a decade of dedicated service in Malta with a clear ethos: L’Unione fa la Forza which translates to ‘Unity is Strength’.
With Gianni Merola’s constant direction and Caroline Merola at the helm, this hands-on company takes a comprehensive approach to client engagement, from the establishment’s conceptual phase to the grand opening; even beyond with after-opening visits and expert suggestions post-sale; just because they care.
The Merola family’s personal investment ensures that each project reflects a seamless blend of consistency, functionality, and passion—precise qualities that push the industry to higher standards.
At Merola, a team of seasoned experts guides clients through every step, from showroom consultations to onsite installations. Their professionals offer invaluable advice on industrial kitchens, hotel catering spaces, and much more, ensuring that each project meets high standards of aesthetics and functionality.
Merola’s commitment to delivering exceptional service and quality has made it a trusted partner in the hospitality industry, both locally and internationally. Here’s what Caroline shared about Merola’s legacy and future:
1. What services does Merola offer to the hospitality industry?
Merola is a one-stop-shop for all your catering needs, providing a comprehensive range of services to the hospitality industry, including catering equipment, indoor and outdoor furniture, amenities, hotel products, joinery works, as well as project design and installation. We also offer an extensive selection of tableware, crockery, and various kitchen utensils. Additionally, we cater to our clients' specific needs by supplying premium-quality linens and towels.
2. How does Merola ensure the consistency and quality of its products and services?
Our commitment to quality is unwavering. Company managers and directors personally select our products by visiting the various companies and brands we represent. This hands-on approach ensures that every item we offer meets the high standards of consistency and excellence that our clients expect from Merola.
3. Can you describe Merola's approach to branding and design for new hotels and restaurants?
Merola's approach to branding and design is deeply collaborative. We have a highly qualified team dedicated to helping customers find the ideal products to bring their vision to life—whether for a bar, restaurant, or hotel. We work closely with a network of local and Italian designers to develop projects that align with the customer's needs, offering turnkey solutions that ensure seamless execution from concept to completion.
4. What makes Merola's offerings unique compared to other suppliers in the market?
What sets Merola apart is our expansive 5,000m² showroom in Sicily, located just a few kilometers from the airport. Here, we showcase a vast array of high-quality products. Our strength lies not only in the quality of our offerings but also in our competitive pricing, making us a preferred choice for hospitality clients.
5. How does Merola support clients during the concept phase of their projects?
At Merola, we provide comprehensive support throughout the concept phase of our clients' projects. We oversee every aspect of the project, from the initial concept through to quality control and final installation, ensuring that every detail aligns with the client's vision and our high standards.
6. What kind of after-sales support does Merola provide to ensure customer satisfaction?
We pride ourselves on our robust after-sales support. Our team of highly trained technicians stays current with the latest product developments through regular visits to our suppliers' factories and our showroom. This ensures that we are fully equipped to provide exceptional service and maintenance for the products we sell, guaranteeing long-term customer satisfaction.
7. How has Merola adapted its services to meet the evolving needs of the hospitality industry over the years?
Merola has continuously evolved by maintaining close relationships with our suppliers, attending international fairs, and actively seeking out innovative products that meet the changing demands of the hospitality industry. This proactive approach allows us to stay ahead of trends and deliver cutting-edge solutions to our clients.
8. What future innovations or projects can we expect from Merola in the coming years?
Looking ahead, Merola is committed to expanding our operations by offering an even wider variety of innovative products and services tailored to the future needs of the hospitality industry. We plan to expand our showroom space to better serve our clients, keeping them informed of the latest products, systems, materials, and designs.
Merola’s ultimate goal is to remain the industry’s one-stop-shop for all catering and hospitality needs.
At Merola, we provide comprehensive support throughout the concept phase of our clients' projects. We oversee every aspect of the project, from the initial concept through to quality control and final installation, ensuring that every detail aligns with the client's vision and our high standards.
6. What kind of after-sales support does Merola provide to ensure customer satisfaction?
We pride ourselves on our robust after-sales support. Our team of highly trained technicians stays current with the latest product developments through regular visits to our suppliers' factories and our showroom. This ensures that we are fully equipped to provide exceptional service and maintenance for the products we sell, guaranteeing long-term customer satisfaction.
7. How has Merola adapted its services to meet the evolving needs of the hospitality industry over the years?
Merola has continuously evolved by maintaining close relationships with our suppliers, attending international fairs, and actively seeking out innovative products that meet the changing demands of the hospitality industry. This proactive approach allows us to stay ahead of trends and deliver cutting-edge solutions to our clients.
8. What future innovations or projects can we expect from Merola in the coming years?
Looking ahead, Merola is committed to expanding our operations by offering an even wider variety of innovative products and services tailored to the future needs of the hospitality industry. We plan to expand our showroom space to better serve our clients, keeping them informed of the latest products, systems, materials, and designs.
Merola’s ultimate goal is to remain the industry’s one-stop-shop for all catering and hospitality needs.
Founded by Giovanni Merola, the Merola Group has been providing tableware, glassware and kitchen equipment for restaurants and hotels for over 70 years. With our expert technical knowledge and professionalism, we are committed to providing our customers with not only competitive pricing and the finest quality products, but we also take pride in offering the fastest turnaround time available in the industry.
W: https://www.merolahotelshomes.com/ | E: info@merolahotelshomes.com | Tel: +356 21318130
Click here to see Horeca Issue 17 online
