Why Training the Workforce is Important

The hospitality and tourism industry is dynamic and constantly changing, requiring all stakeholders to stay abreast of new, innovative trends while upholding elevated standards.

Recognising this imperative, the Institute of Tourism Studies (ITS), through its ITS Training School, took the lead in proposing training to advance and refine the competencies of the workforce within this dynamic industry.

Affirming its dedication through the motto 'SKILLS TO SUCCEED', the ITS Training School not only affirms itself as a paragon of professional growth and distinction, but also as a catalyst for personal growth, inspiring all those who are part of it to reach their full potential.

Exceptional service stands as a cornerstone of the hospitality and tourism industry. Well-prepared employees are poised to not only meet but exceed customer expectations, resulting in heightened satisfaction rates and recurring patronage.

At the ITS Training School, training initiatives are not just theoretical, but they are deeply rooted in practical proficiencies and the cultivation of exceptional customer service, assuring that staff are prepared to deliver exemplary experiences. This strategy unequivocally translates to enhanced service quality, a critical element for success within the hospitality and tourism industry, and ensures that the skills learned are immediately applicable in the workplace.


The Impact of Training on Business Performance
According to a study conducted in 2018 by the Association for Talent Development (ATD), companies that offer comprehensive training programmes enjoy a 24% higher profit margin than those that spend less on training. This underscores the significant return on investment that effective training programmes, such as those provided by ITS Training School, can yield.


Tailored Training for Distinct Roles
Renowned for its tailored training approach, the ITS Training School acknowledges that distinct roles within the hospitality domain entail unique requisites. Hence, it offers specialised programmes tailored to various job functions, traversing from front desk management to culinary arts. This personalised training guarantees that each employee is not just a part of the team but a valued and important contributor. They gain the specific proficiencies and knowledge essential to their role, drastically amplifying their performance and productivity.


Expert Trainers and Real-World Application
The calibre of training directly correlates with the professionalism of the trainers. ITS Training School boasts a team of seasoned professionals who offer a wealth of industry expertise and insight. Their valuable guidance and practical insights enrich the training experience, rendering it more pertinent and impactful. This level of expertise, coupled with their commitment to excellence, ensures that trainees not only comprehend theoretical concepts but also feel confident in their practical applications in real-world scenarios.


Flexible and Relevant Training Approaches
The ITS Training School embodies a hands-on approach. Flexibility is a keystone of its methodology, offering courses both at the ITS campus and onsite within the trainees' own working environments. This dual approach ensures that training is not only realistic but also highly relevant, equipping trainees to deliver high standards and excel from day one.


Enhancing Employee Morale and Reducing Turnover
Investing in employee development through training enhances skills and elevates morale and job satisfaction. Employees who feel esteemed and invested in are more inclined to remain with their employers, thereby mitigating turnover rates and associated costs. This stability holds particular value in the hospitality industry, where consistent service quality is paramount.

Trained employees exhibit enhanced efficiency and effectiveness in their roles. They require less oversight, make fewer errors, and can manage a broader spectrum of tasks. They contribute to seamless operations and foster a more cohesive team dynamic, ultimately bolstering the business as a whole. Efficient operations translate to expedited service, reduced customer complaints, and increased profitability.


Reputation and Competitive Advantage
In an industry where reputation reigns supreme, possessing a well-trained workforce contributes as a significant differentiator. Positive customer experiences and word-of-mouth endorsements, stemming from the exceptional service adept staff members provide, serve as potent marketing tools. By investing in comprehensive training, businesses can establish a reputation for excellence that attracts more patrons and propels growth.


Testimonials from Satisfied Clients
Our past clients have frequently praised the impact of our training programmes. Giovanni Vittadello, Hotel Operations and F&B Manager at the Paradise Bay Resort said that he will continue doing more courses with the ITS Training School for his staff as he sees the rate of investment of the training on a daily basis.

The ITS Training School epitomises professional development within the hospitality and tourism industry, emphasising the pivotal significance of workforce training. ITS Training School enriches individual careers by offering tailored, top-tier training programmes while propelling the entire industry forward.

Contact the ITS Training School at trainingschool@its.edu.mt to discuss your training needs today.