Simphony: Your Entrusted Digital Assistant
Inside the Sphere of Business Essentials and Packaging Solutions
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July 25, 2024Imagine it’s Saturday evening, and clients are streaming into your catering establishments for a night of fine dining.
Music is playing in the background, whilst Chefs are garnishing dishes, and waiters are serving food efficiently. From your workspace, you’re monitoring several locations, tracking orders, inventories and transactions from one unique device, enabling operations to run like clockwork.
This ideal scenario can become a reality through Micros Simphony, a system designed for those who own multiple catering establishments, John Montanaro Chief Revenue Officer at Smart Technologies tells me, the device is intended to create efficiency within the industry.
The company’s vision of leveraging cutting-edge technology, led to partnership with Oracle Hospitality Solutions, and the introduction of the Micros POS System. Equipped with centralised management capabilities, the device allows the standardisation of processes across locations, providing a unified platform. Its cloud based system also ensures consistency even when WiFi breaks down.
Network failure is every restaurant’s nightmare. POS devices stop functioning, communication with kitchens is disrupted and inventory monitoring is lost: this leads to order confusion and customer dissatisfaction. To confound matters, the billing process also becomes an ordeal. However, with Simphony’s offline function, businesses may continue to access data for several weeks, without relying on WiFi.
The system is built, with a user-friendly interface, which enhances the speed and accuracy of transactions, supporting various payment methods, whilst integrating seamlessly with inventory management, customer loyalty schemes and other enterprise systems, This ensures the cohesive flow of information, enables real time data and reduces manual entry errors.
Simphony’s ability to integrate with other systems adds practicality. Smart Technologies offer additional solutions like BI for F&B, which provide specially designed dashboards and Smart Orders, where customers can order food via a QR code.
The provision of background work allows staff to focus on good customer service. Matthew Debattista Head of Hospitality at Smart Technologies explains how this POS, automates backend processes. “Besides inventory tracking and sales reporting, the device integrates with Kitchen Display Systems, reducing administrative tasks, manual workload and the risk of human error. This ensures more accurate and reliable data management.”
This cost effective system eliminates the need for extensive hardware and maintenance. Additionally, its comprehensive reporting and management tools, can lead to more informed decision-making, optimising operational costs and improving profitability across multiple locations.
Robust, reliable and comprehensive in its features, the system allows insights for better management. This, coupled with the durable and reliable Micros Workstation 8 hardware, provides a scalable and secure solution that adapts to the industry’s evolving needs.
Online fraud leads to loss of revenue and reputation damage, hence why Simphony provides advanced protection tools. Mr Debattista explains how this ensures customer data and business protection, fostering trust and reliability.
“The POS’ security system provides strong protocols, like end-to-end encryption, secure user authentication, and regular security updates.”
Simphony’s ability to reduce waiting times and improve order accuracy, enhances customer experience, whilst its integrations with CRM systems, allows a more personalised service. The ability to track customer preferences and purchase histories also aids in market research, thus monitoring best selling items.
Mr Montanaro, says, this investment counteracts many issues faced within the industry, particularly for those running multiple locations; “The functionality and reliability of Simphony’s performance, simplifies the simultaneous running of several establishments. Moreover, the availability of Micros tablets and easy kitchen connectivity further enhance operational flexibility and efficiency.”
Robust, reliable and comprehensive in its features, the system allows insights for better management. This, coupled with the durable and reliable Micros Workstation 8 hardware, provides a scalable and secure solution that adapts to the industry’s evolving needs.
Online fraud leads to loss of revenue and reputation damage, hence why Simphony provides advanced protection tools. Mr Debattista explains how this ensures customer data and business protection, fostering trust and reliability.
“The POS’ security system provides strong protocols, like end-to-end encryption, secure user authentication, and regular security updates.”
Simphony’s ability to reduce waiting times and improve order accuracy, enhances customer experience, whilst its integrations with CRM systems, allows a more personalised service. The ability to track customer preferences and purchase histories also aids in market research, thus monitoring best selling items.
Mr Montanaro, says, this investment counteracts many issues faced within the industry, particularly for those running multiple locations; “The functionality and reliability of Simphony’s performance, simplifies the simultaneous running of several establishments. Moreover, the availability of Micros tablets and easy kitchen connectivity further enhance operational flexibility and efficiency.”
At Smart Technologies Limited, we embrace technological innovation because of the benefits it allows us to pass on to the client. This is why an increasing number of businesses are looking at us to assist them in the integration of their IT systems, and increasingly, in their journey towards the digital transformation of their activities.
W: https://stl.com.mt/ | E: info@stl.com.mt | Tel: +356 22584300
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